Terms and Conditions

Introduction and License

Au21 is operated under the Anjouan Gaming Board and offers a range of online gaming services including real-money gambling on various games such as online pokies, table games, and live dealer options. By accessing and using the services provided by Au21, users agree to comply with these Terms and Conditions, which govern their relationship with the platform.

Eligibility

To participate in the services offered by Au21, users must be at least 18 years old. Users located in jurisdictions where gambling is prohibited or restricted are not permitted to create an account or use the services of Au21. It is the responsibility of the user to ensure compliance with local laws regarding online gambling.

Account Rules

Each user is permitted to maintain only one account.
Users must complete the Know Your Customer (KYC) verification process prior to making any withdrawals.
Users are responsible for maintaining the confidentiality of their account details and are liable for all activities that occur under their account.
Any account misuse, including but not limited to sharing account details or engaging in fraudulent activities, may result in account suspension or termination.

Deposits and Withdrawals

Users may deposit funds into their accounts using various payment methods approved by Au21.
All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations.
Withdrawals will be processed in accordance with the payment method used for deposits, and users will be required to complete KYC verification if not previously done.
General withdrawal timelines may vary; however, users should expect processing times of 1-5 business days for bank transfers.

Prohibited Activities

Cheating, fraud, and any form of bonus abuse are strictly prohibited.
Users must not use bots, scripts, or any unauthorized software to manipulate gameplay.
Exploiting system errors or bugs to gain an unfair advantage is forbidden and may lead to account suspension.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms that will be provided at the time of the offer.
Wagering requirements must be met before any withdrawal can be made from bonus funds.
Au21 reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

Au21 is committed to fair play and game integrity. All games are regularly monitored for fairness; any manipulation or exploitation of games is considered a violation of these Terms and Conditions.

Fraud Prevention and Security Monitoring

Au21 employs measures to detect and prevent fraudulent activities.
Users agree to cooperate with all security checks and investigations initiated by the platform.
Any suspicious account activity may result in immediate account suspension pending further investigation.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to first contact the support team for resolution. If the issue remains unresolved, users may escalate the matter in accordance with the dispute resolution procedure outlined on the website.

Limitation of Liability and Termination

Au21 retains the right to suspend, restrict, or permanently close any account if it determines, in its sole discretion, that the user has violated these Terms and Conditions, engaged in suspicious activity, or failed to comply with regulatory requirements.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Au21 promotes responsible gambling and provides several tools to assist users in managing their gaming activities. Users are encouraged to take advantage of these tools, which may include setting deposit limits, self-exclusion options, and time-out periods.

By using Au21’s services, users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.